Smart ticketing
Capture requests from email, portal and chat into one queue with categories, priorities and attachments in place.
Every request routed, owned and resolved
CuraSolve brings your service desk, workflow automation, SLA tracking and IT projects into one workspace. Your team spends less time chasing tickets and more time fixing what matters.
Modules
Eight building blocks that cover the full life of a request, from the moment it lands to the report your leadership reads on Monday.
Workflow automation
Build rules visually: pick a trigger, add conditions, choose actions. Routing and escalation run themselves.
SLA tracking
Response and resolution targets per priority, with live countdowns and early warnings before a breach.
Role-based access
Granular permissions for agents, managers, project owners and requesters. Each tenant’s data stays its own.
Real-time notifications
Assignments, mentions and status changes reach the right people instantly, with no page refresh.
Projects & governance
Run IT projects next to daily operations, with owners, milestones and governance in the same workspace.
CMDB & Assets
- Audit History & Change Tracking
- Asset Lifecycle Management
- CI Relationships & Dependency Mapping
- CI Classes & Attributes
- Configuration Item (CI) Management
Knowledge Management
- Article Versioning & Access Control
- Searchable Knowledge Base
- Article Review & Publishing Workflows
- Categories & Tag Management
- Knowledge Article Creation & Editing
Features
Switch between the modules your team uses every day and see how they connect.
Service desk
A queue your agents actually like working in
Every request lands in one place with its priority, owner and SLA clock visible at a glance. Agents filter, claim and resolve without switching tools.
Saved views by team, priority or SLA risk
Attachments, internal notes and full history on every ticket
Requester portal with status updates they can follow
Why CuraSolve
How CuraSolve changes the day-to-day for IT teams and the people they support.
Let’s talk
Connect with us to discuss your security, identity, and AI governance goals.
India office
C-757/758, Gera’s Imperium Gateway
Bhosari, Pune 411034, Maharashtra, India
USA office
Orlando, Florida 32835
United States
Email us
info@avinyatech.coBusiness hours
India: Mon–Fri, 9:00 AM–6:00 PM IST
USA: Mon–Fri, 9:00 AM–6:00 PM EST
Send us a message
Tell us a little about your project and our team will get back to you.
Pricing
The right fit for every stage
Free Trial plan
Free Trial
Core people operations for small and growing teams.
₹199₹0per employee / month
- Employee records
- Leave and attendance
- Payroll workflows
Growth planPopular
Growth
Connected tools for teams ready to scale their people ops.
₹399per employee / month
- Everything in Essentials
- Hiring and onboarding
- Performance and timesheets
Clear answers about contacting our team and getting started.
What can I manage with CuraSolve?
CuraSolve helps IT teams manage tickets, organize incoming requests, track issues, and monitor service-level agreements in one place.
How does CuraSolve automate workflows?
CuraSolve helps route incoming tickets by category and urgency, assign them to the right team, and organize work according to defined rules.
How can I track tickets and deadlines?
Use boards and saved views to monitor open, blocked, and completed tickets, identify approaching deadlines, and understand the status of ongoing work.
How does CuraSolve help improve IT service delivery?
Set response and resolution targets by priority, monitor SLA performance, and review results to improve accountability and service delivery.